“The first point of contact when arranging for a repair to my settee was helpful and efficient and all the operator advised would be done was carried out to the letter.”
With more than 1,500,000 UK households benefiting from Castelan Group warranty and care solutions, we are a proven leader in delivering value to retail businesses and peace of mind to customers. You can opt for a complete end-to-end service incorporating warranties, claims handling, mobile repairs and care kits, or simply select the individual elements. Whichever your choice, everything is supported by detailed management information and structured to enhance your own activities.
Castelan PremierCare warranties enable you to support customers with exceptional after sales care. The concept and application is highly flexible. You can choose the type of products you want to cover, the level of cover, the term and the pricing mechanism.
Whatever the nature of the claim, you can trust Castelan to look after your customers with the same care as you do. All claims are handled by dedicated Castelan teams using sophisticated bespoke IT and operating from our own UK claims centre.
Whether the claim is made against a first year guarantee, a warranty or within a contract repair agreement, we can support your customers with expert telephone assistance and through our nationwide networks of mobile repair technicians.
PremierCare kits offer the potential to grow sales and increase average transaction values. There are kits for leather, textile and wood products, for boats, the automotive industry and for leather repair professionals. Each is made by Uniters SpA in Italy and distributed exclusively by Castelan in the UK and Eire.
REGISTERED OFFICE: ALPHA HOUSE, SUNNYSIDE ROAD NORTH,
WESTON-SUPER-MARE, BS23 3QY.
CASTELAN LIMITED IS AUTHORISED AND REGULATED BY THE FINANCIAL SERVICES AUTHORITY (FSA) – REGISTRATION NUMBER 572287. VAT NO: 114 067 153 REGISTERED IN ENGLAND NO: 7637133