PremierCare furniture warranties from Castelan

Castelan Group PremierCare furniture warranties are designed especially for your business. You can choose the type of furniture, the degree of cover, the term and the pricing mechanism. Each element combines to add value to your retail offer and support your customers with exceptional after sales care.

For all types of furniture

Whatever your retail speciality, there’s a PremierCare warranty for you to offer your customers. Our range of furniture warranties includes leather and fabric upholstery, beds, cabinets, tables, chairs, carpets and floor coverings.

Bespoke levels of cover

The range of stains and accidental damage covered by PremierCare warranties gives you enormous flexibility. For stains there’s everything from drinks and food through to cosmetics, paints and dye transfer. Similarly, accidental damage can cover child and pet damage, general household incidents and include rips, tears, burns, scuffs and scratches. The essence is that you decide what you want for your customers.

With a choice of terms

You choose the length of term. PremierCare warranties can be flexed to give 3 or 5 year support for staining and accidental damage from day one and structural cover from the end of the manufacturer’s guarantee.

Price competitive

Your choices for the furniture, the cover and the term help determine the cost of the warranty. You know your customers and so you can make the decisions to ensure a competitive product offering. Equally, depending on sales volumes, pricing can be calculated according to per seat for furniture, per item, % of retail or price banding.

Your brand point of sale

Depending on the volume of warranties you expect to sell, you can choose PremierCare branded point of sale or opt for your own brand and colour scheme.

Sales support and account management

You’re not alone with Castelan. Our sales support team will work with you to help deliver and exceed your business targets. A key element of this is the warranty sales training we provide for your staff. The training can be delivered as one-to-one coaching, classroom based or train the trainers programmes.

Care for your customers

If your customers ever need to claim against their warranty you can be sure they will receive a caring response from Castelan. Our claims handling teams are highly experienced and are not only friendly and polite, but also technically astute. Many queries can be resolved on the telephone. However, if the problem is more serious, we will deploy the assignment to our mobile Furniture Care Network.

Mobile repair services

Castelan’s Furniture Care Network operates the largest directly employed team of mobile care and repair technicians in the UK. Each team member wears a smart uniform, drives a fully equipped liveried vehicle and has the skills to provide an expert repair and restoration service. Our aim is to resolve the issue at the first visit.

Reassuringly dependable

Being fair to all is at the heart of the Castelan Group and we comply fully with FSA regulations. PremierCare warranties are underwritten by a panel of top name underwriters, all of which are licensed in the UK and regulated by the FSA.