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A successful Financial Services business based in the South West in Weston-super-Mare providing a national coverage of resource, services and products

An active business in its local and regional community, Castelan plays an active role as a North Somerset Business Ambassador as well as connecting to like-minded businesses seeking excellence and best practice solutions. As a part of our commitment to the local area, we supported the re-opening of Weston Museum by sponsoring a commemorative plaque to hold Castelan’s place in Weston history.

Castelan is an active member of the South West Contact Centre Forum which provides networking, training, coaching and best practice sharing for other contact centres based in our region. This has built confidence and knowledge in our high-performing Claims Centre.

Team Meetings

Our Story


Regency Group formed to administer and claims handle furniture protection policies


HomeServe plc acquired Regency Warranties


Management buy out of the Retail Warranties and Homeserve At Home businesses and Castelan Group was formed

Today Castelan has grown into a business that delivers a variety of solutions to a wide range of different business partners all over the UK

The success of our business is built on one thing, the service we offer customers – yours as well as our own. That’s why everyone who works for Castelan considers your customers to be their customers. It’s why our business and Claims Centre are UK based and why we are committed to looking after your customer right to the end of the job.

It’s why we have invested heavily in the IT systems that make our service so flexible and have an enviable culture of quality. It is, in short, why we’ve been so successful.

And why our clients, and 1.5 milllion of their customers, trust us.

Office life

Meet the Team

We’re extremely proud of the team we’ve created at Castelan, as their training, skills, development and experience sets us apart from our competitors.

Meet the Team

Meet the Board

Our board members bring a wealth of knowledge and experience to Castelan, helping us to continue delivering the best service to our clients and their customers.

Meet the Board

Our People

If you are looking for that first step into the world of work, or the next step on your career ladder, you can find out much more about the working environment of Castelan.

Find out more

Have a question?

If you have a question, or wish to enquire about one of our services or products, please contact us on 0370 320 3333 or use the contact form in the link below.

Get in touch

Press & Media

If you are looking for corporate information, or approved branding materials and articles, use the link below to view our press & media page.

View press & media

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