“Thanks very much for your help. The instructions you sent were very easy as you said. This seems to have worked.”
Mrs K M
“A great standard of calls, good tone of voice, nice rapport building, patient and clear with instructions - really impressed with the standard.”
Marks & Spencer
Castelan Group cares for your customers
Castelan claims handling is compliant, efficient and very effective. But, above all, it is smooth and personal. We look after your customers with the same care and attention to detail as you do. Every aspect of our service, our knowledgeable people, our sophisticated processes, combines to ensure a seamless transition from claim receipt to resolution.
UK claims centre
All Castelan claim handling services are conducted from our own UK based centre. Within it, dedicated well trained teams use bespoke IT to ensure an efficient yet friendly customer experience.
Flexible professional services
Castelan claim handling services are professionally structured to support your business. Everything we do and the way we do it is designed to complement your own operations and values.
Tailored for business
Castelan gives you choices. You can opt for a complete claims handling and administration package or commission us to undertake specific aspects of the process for integration with your own capabilities.
Insurance claims handling
Castelan Group has a proven record for expertly handling customer claims against first year guarantees and warranties. However, our resources, skills and management expertise could also support you in other forms of claims handling such as product, home or business insurances. Call us on 0800 408 4241 to find out more.