“The nice thing was, both [my parents] said it was the best experience they had ever had of calling a remote call centre and that there were no broken promises"
Ms P H
Castelan Group care and repair throughout the UK
Telephone after sales support
Our telephone claim handlers know how to make a good first impression with customers. We politely take all the details and, if the problem can’t be resolved there and then, we’ll arrange for our mobile technicians to book an appointment.
The Castelan Furniture Care Network
Through our Furniture Care Network, we support customers with the largest directly employed team of specialist furniture care and repair mobile technicians in the UK. Our target is to visit the customer and resolve the issue within five working days.
Expert repairs for electrical goods
Our network of electrical goods mobile repair technicians covers the whole of the UK. Each team member is an expert in fault diagnosis and carries a wide range of components. The Castelan goal is to make good the problem at the first visit.