“I can only add that it was a pleasure doing business with you”
Mr S
Castelan Group for tailor made client services
Some clients want us to handle every aspect of claims management. Others like to be more directly involved. Castelan gives you choices. We are inherently flexible and will tailor our service to match your own needs and preferred way of working. With Castelan you can opt for a complete package or access discrete elements of activity for integration with your own capabilities.
Your choice of Castelan services
The Castelan Group offers a comprehensive range of claims handling and administration services and facilities. You can combine the options or select those parts that are directly applicable to your needs.
The choices available to you from Castelan include, but are not limited to:
Multi-dimensional claims handling expertise
In addition to guarantees and warranties, our skills and resources could support you for other forms of claims handling such as home, office or commercial insurance.
UK claims and service centre
All Castelan claims handling and administration services are operated from our own UK based centre.
Claims handling and administration IT
Our system is built, owned and maintained in-house to allow for ongoing enhancement and maintenance.
IT compatibility
The Castelan IT system is designed for compatibility to link with your own systems and service networks.
Web accessible service portal
You can access our system via a web portal to deliver and retrieve information (subject to Data protection and FSA regulation requirements).
IT technical support
Our in-house technical team is always available to provide support and assistance.
Claim handling teams
Castelan claim handling personnel are trained and dedicated to specific areas of business.
Your own claims handling team
If appropriate, we can establish a discrete specialist claims handling team solely for your business.
Management information and reporting
You choose the level of detail, frequency and delivery medium.
Account management
A Castelan account manager will be appointed to oversee all aspects of work undertaken on your behalf.
Performance review meetings
Meetings can be weekly, bi-weekly, monthly or quarterly and held at Castelan, in your offices or via video conferencing.
For further information
Castelan’s claims handling expertise can add real value to your business. For further information call us on 0800 408 4241.