Are you a policy holder and wish to make a claim?Make a claim

What are you looking to do?

Make a Claim

If you are a policyholder and wish to make a claim you can go online at your convenience at claim.castelangroup.com or call 0370 320 6614. Lines are open Monday to Friday 9:00am to 5:30pm

Phone: 0370 320 6614
URL: https://claim.castelangroup.com/

Enquire about Commercial Services

To find out which of our Commercial Services is right for your business, please contact us at:

Phone: 0330 024 0433
Email: commercialservices@castelangroup.com

Enquire about Insurance Services

To find out more about our range of Insurance Products, Claims Handling Services or our Customer Engagement Platform:

Phone: 0370 320 3333
Email: sales@castelangroup.com

Enquire about Care Products

If you are a retailer interested in stocking our range of Care Products please contact us at:

Phone: 0800 032 0877
Email: carekits@castelangroup.com

Enquire about Furniture Care Network

If you have a question, or wish to enquire about our Furniture Care Network, please contact our team via the details below:

Phone: 0330 024 0433

Enquire about Furniture Care Centre

If you have a question, or wish to enquire about our Furniture Care Centre, please contact our team via the details below:

Phone: 01934 626900

Make a general enquiry

If there is anything else you need help with but is not listed here then please contact us at:

Phone: 0370 320 3333
Email: enquiries@castelangroup.com

Get in touch

To protect our contact form from spam we use Google's reCaptcha which requires functional cookies to be enabled. If you wish to use our form please change your cookie preferences.

Our People

If you are looking for that first step into the world of work, or the next step on your career ladder, you can find out much more about the working environment of Castelan.

Find out more

Want to know more about us?

If you’d like to know more about Castelan, please have a look at our about page, which contains a more in-depth look at our company, our values and our mission.

Find out more

Press & Media

If you are looking for corporate information, or approved branding materials and articles, use the link below to view our press & media page.

View press & media

By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first and third-party cookies on your device to enhance site navigation and analyze site usage. Find out more about our cookie policy.

By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first and third-party cookies on your device. View our Cookie Policy.

Cookie Preference Settings

Close

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Always Active

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies Used

  • Current session: CraftSessionId
  • Cookie Preferences: ccSitePreference
  • Form security: CRAFT_CSRF_TOKEN

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies Used

  • Analytics Cookies: _gat, _ga, _gid, _utma, _utmb, _utmc, _utmt, _utmv, _utmz

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies Used

  • reCaptcha Cookies: NID