Are you a policy holder and wish to make a claim?Make a claim

Claims Handling

Claims Handling

Our Claims Handling IT system is bespoke and a cornerstone of our efficiency. It allows our handlers to respond accurately, quickly and personally. Over 70% of the warranty claims we manage are now made online through our own claims wizard, and having our Furniture Care Network of employed furniture technicians means that we, you or the end consumer can book jobs straight into their diaries without having to call us using our appointment booking system.  All of these programs are designed to ensure customers receive the best journey and that our response begins immediately.

Marks & Spencer Logo
Castelan have proved to be extremely effective at managing the process and costs, upholding our brand values of excellent customer service. Paul Wright, Operations Manager
SofaSofa Logo
Both product and service are excellent and most importantly whenever a customer issue arises Castelan have always worked with us to reach a speedy and satisfactory resolution for the customer. Lloyd Ridgwell, CEO
Sterling Furniture Group Logo
Sterling Furniture Group has been a partner with Castelan since 2013. They provide us with a very good standard of service and, most importantly, to our customer. They maintain the relationship well and work hard to ensure they meet the objectives of our organisation Mark Gibson, Head of Customer Experience

Our claims handling services can handle various types of claims, including but not limited to:

  • Personal Claims Handling
  • Furniture Claims
  • Electrical Goods Claims
  • Electrical Goods Soft Fix Service
  • Triage system for call allocation
  • Systems built in house
  • Life, accident, sickness and unemployment claim handling

View all of our insurance services

If you would like to see what other insurance services we can offer your business, click on the button below to view our full range of insurance services.

View insurance services

Have a question?

If you have a question, or wish to enquire this service, please contact:
Paul Owen, Head of Business Development
Phone: 07748 100254
Email: sales@castelangroup.com

Get in touch

Our use of cookies

We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. We won't set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, view our Cookie Policy.

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Show cookies used

  • Current session: CraftSessionId
  • Cookie Preferences: ccSitePreference
  • Form security: CRAFT_CSRF_TOKEN

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Show cookies used

  • Analytics Cookies: _gat, _ga, _gid, _utma, _utmb, _utmc, _utmt, _utmv, _utmz

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Show cookies used

  • reCaptcha Cookies: NID