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Claims Handling
Our Claims Handling IT system is bespoke and a cornerstone of our efficiency. It allows our handlers to respond accurately, quickly and personally. Over 70% of the warranty claims we manage are now made online through our own claims wizard, and having our Furniture Care Network of employed furniture technicians means that we, you or the end consumer can book jobs straight into their diaries without having to call us using our appointment booking system. All of these programs are designed to ensure customers receive the best journey and that our response begins immediately.
Castelan have proved to be extremely effective at managing the process and costs, upholding our brand values of excellent customer service. Paul Wright, Operations Manager
Both product and service are excellent and most importantly whenever a customer issue arises Castelan have always worked with us to reach a speedy and satisfactory resolution for the customer. Lloyd Ridgwell, CEO
Sterling Furniture Group has been a partner with Castelan since 2013. They provide us with a very good standard of service and, most importantly, to our customer. They maintain the relationship well and work hard to ensure they meet the objectives of our organisation Mark Gibson, Head of Customer Experience
Our claims handling services can handle various types of claims, including but not limited to:
- Personal Claims Handling
- Furniture Claims
- Electrical Goods Claims
- Electrical Goods Soft Fix Service
- Triage system for call allocation
- Systems built in house
- Life, accident, sickness and unemployment claim handling
Have a question?
If you have a question, or wish to enquire about this service, please contact:
Paul Owen, Head of Business Development
Phone: 07748 100254
Email: enquiries@castelangroup.com