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Get in touchMeet the Team
At Castelan, we are proud of our workforce! The training, skills, development and experience they have sets us apart from our competitors. Find out more about our team below.
Professionalism & Commitment are essential for a Team to thrive – the Castelan Management Team excel in these areas. They all take ownership for delivering the best customer journey possible! - Martin Napper, Chief Executive Officer
Martin Napper
Chief Executive Officer
After qualifying with KPMG Martin moved into Industry as soon he could to experience the real world. Focusing initially on manufacturing companies, he worked his way up to be FD at a Chemical Business. Martin then joined HomeServe Plc to be an FD in one of their subsidiaries. Performing several roles as a Group Commercial FD he spent a lot of time closing and integrating a number of surplus, non-core businesses. His final assignment was to dispose of the HomeServe Furniture Warranties business in Weston-super-Mare. After six months Martin realised the potential of the Warranty business and therefore led a Management Buy-Out with 2 fellow shareholders, and created The Castelan Group.
In his spare time (very limited!) Martin likes to walk his dog and play golf. Recently he completed the National 3 Peaks Challenge and it nearly killed him!
Ashley Hughes
Client Account Manager
Ashley has been with the business for 16 years after starting with us as a ‘stop-gap’. Seeing the opportunities that were available to her, she progressed through from an administration support role to where she is today as Client Account Manager responsible for key relationships in the business. She also leads and manages the deployment function – a vital role in ensuring our Technicians are where they are supposed to be each day.
Holidays and family time are the focus for Ashley outside of work along with, like many others, catching up and binging on those addictive Netflix series.
Paul Owen
Head of Business Development
With over 20 years of experience in the Insurance and Customer Service sectors, Paul is a dedicated member of the Senior Management Team. Extremely customer focused and commercially astute with exceptional negotiation, sales and operational planning skills.
Outside of work, Paul enjoys playing and watching various sports, live music and spending time with his family.
Rob Jackson
Head of Sales – Commercial Services Division
Natural leader and problem solver who is an experienced highly driven Business, Sales & Service professional with over 20 years’ experience managing within the Commercial, Hospitality and Leisure industries. Fantastic relationship builder with a genuine empathy and understanding for clients’ needs and delivering them.
In his own time Rob lives for his holidays, travelling mainly to the USA, and is a budding chef and cooks amazing meals for his nearest and dearest.
Thomas Johnston
Head of Furniture Care Network UK & Ireland
Having completed a full upholstery apprenticeship in a small re-upholstery workshop, Thomas decided to change his career and re-trained in High End Server Repair with one of the world’s leading computer manufacturers. Due to structural changes and the changing nature of the industry he was lucky enough 13 years ago to find an opportunity as a Service Technician with Castelan, from there Thomas has expanded his career to become the UK Head of the Furniture Care Service Network.
Paul Heathcote
Head of Operations - Commercial Services Division
An experienced Operations Manager with a demonstrated history of working in the consumer services industry. Having moved his career from the motor industry to the furniture and commercial repair industry, over 15 years ago, Paul has become skilled in the art of negotiations, coaching, sales, and operational planning.
Paul’s passions, aside from work, are his family holidays, football and cooking.
Rob Sawyer
Sales and Marketing Operations Manager
Managing the marketing of the business and its products and fulfilment of schemes, Rob has been with the business for 20 years and brings a wealth of experience across a range of its activities.
Outside of work, Rob has developed a love-hate relationship with golf that sees him spending most weekends in a hedge. Walking, travel, real ale and wine also feature.
Ian Beavon
Head of Finance
Having qualified many years ago, Ian has been within the Finance Department of Castelan for over 10 years. As well as the usual management accounts, budgets and payroll; the finance function produces management information and endeavours to get close to operations to ensure tight control over the £s and pennies.
Free time involves playing squash, coaching his son’s rugby team, and getting on with family life.
Dan Holder
Head of IT
With over 30 years of experience programming different computers and devices Dan brings the experience of crafting systems for large enterprises to Castelan. Working his way up from a developer to leading the Quality Assurance and Development teams, Dan now heads up the IT department.
Dan still manages to enjoy coding outside of Castelan as well as being a fan of motorsports, both two and four wheeled.
Dannii Stokes
Human Resources Advisor
For the past seven years, I have been evolving my career in the world of HR, working with all sorts of people in places like aerospace, education, housing, and even the nuclear industry.
Now, at Castelan, I get to focus on creating a supportive and inclusive environment where everyone feels like they belong. I really believe in helping people shine, and I love seeing how that translates into happy customers.
Basically, I'm all about developing a strong community at work where we can all do our best. When I'm not thinking about HR, you'll find me catching up on the latest HR news (yes, I'm a bit of a nerd!), hanging out with my family and friends, or planning my next travel adventure.
Steve Coles
Head of Health, Safety & Environment in Facilities
Since leaving the Army in 2008 after 23 years service, Steve has joined as our Health, Safety & Environmental Manager. Working in sectors such as food manufacturing, logistic operations and corporate settings Steve has a wealth of knowledge from high risk operations including road, sea & air logistics to lower risk environments such as cooperate settings. He is Chartered IOSH and a member of the Institute of Fire Safety Managers.
Socially, Steve enjoys walking, hiking and fresh water swimming. He and his wife’s favourite place is Crantock beach, where he will try to catch a wave or just simply go for a swim with Eric (the family cocker spaniel).
Phil King
Compliance Manager
After a varied career Phil joined Castelan in 2011. At first he supported customers of retailers who had problems with their electrical & electronic purchases. He later moved to the Customer Care team responding to complaints and training colleagues.
In 2023, he became Compliance Supervisor responsible for the implementation of the Financial Conduct Authority’s Consumer Duty. He enjoys this very much as it is about making sure the right things are done to support consumers to achieve their financial goals.
When not working he enjoys relaxing with a good book or film, learning something new and meeting friends. He looks forward to quiz nights to show off his knowledge of weird facts.
Press & Media
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