Other great examples:
Stacey, Customer Service Administrator
Stacey was awarded the Behaviour Champion for Leading by Example and Taking the Initiative. She willingly stepped in to assist colleagues in an area of the business not familiar to her. This enabled them to complete some time-critical work and therefore delivering great customer service.
Tracey, Customer Service Administrator
Tracey demonstrated that she is a trusted and valued employee following feedback from a client during a visit. They said how impressed they were with her performance and professionalism as a Customer Service Administrator.
Roxanne, Customer Service Administrator
Although Roxanne is part time within Castelan she always accomplishes to manage her case load as well as assist other agents to ensure work is being actioned effectively. This demonstrates how she leads by example and ensures customers are being treated fairly and in a timely manner.
Tracey, Personal Claims Handler
Tracey showed true team player behaviours, whilst a team member was on holiday, by taking on the agents work, managing their caseload of customers and providing updates. Tracey also had to learn an area of Specialist Claims to help resolve customer queries. She led by example, took initiative and treated customers fairly
Anwar, Senior Furniture Care Technician
Anwar was asked to visit Harrods in Central London at 9pm to carry out 3 repairs on head boards. On arrival, Harrods was closing leaving only security staff who nothing about the repairs. Anwar’s persistence to find the products in this massive store meant that the client was not let down. He found the correct department using store maps, completed the job and didn’t leave the store till 3am.
Denise, Team Supervisor - Internal Logistics
Denise offered invaluable contributions to the transition of one of our client's work transfer to our Network Team. Her actions were over and above what is expected of her to ensure all agents had the correct and relevant information regarding the parts processes.
Shannon, Customer Service Administrator
Shannon helped the Concierge Team by taking their calls for an afternoon although she no longer works on that team. This was a great demonstration of leading by example and showing her willingness to help others.
Sharon, Network Deployment Administrator
Having planned some annual leave, Sharon volunteered to attend the office over two mornings, due to work pressures on the team. This was to ensure the work requiring deployment to our Field Technicians was issued without any delay ensuring our customers suffered no detriment.
David, Customer Services Administrator
David has been commended for his level of work throughout the month especially during busy peak times. He remains professional and proves that he always displays the best behaviours.
Zoe, Customer Services Administrator
Zoe always shows a great work ethic, is supportive and goes the extra mile to help the customers or employees. She recently spoke with a customer who advised her that they were in great personal distress, Zoe calmly dealt with the situation, called their local emergency services and the customer was ok.
Kirsty, Customer Service Administrator
Kirsty was nominated because she took full responsibility to resolve an issue for a customer where a claim had not quite gone as smoothly as we would normally expect. Kirsty liaised with all departments to ensure that the situation was rectified and kept the customer informed throughout. The customer was so impressed that they called the office to praise Kirsty for her great work.
Tracy, Sewing Machinist
Tracy always goes above and beyond to make sure jobs are done, she always offers help to others whilst doing her own work and general housekeeping within the unit. She will always stay behind and put in extra time to ensure jobs are completed and out on time.
Rob, Network Deployment Team
During the snow fall, Rob managed to get into work travelling from Highbridge to ensure that he routed and deployed work for Saturday and Monday meaning we didn’t lose any revenue due to the weather. Proving that he takes personal responsibility for his work!
Liam, Furniture Care Technician, Ireland
Liam was on annual leave and had been issued a job in Donegal by accident. With no quibble or complaining he just did the job.
Due to another technician on long term sick, Liam has mostly been on his own covering Northern Ireland with some consistently long days. Liam won this for achieving all 7 behaviours.
Sharon, Sandra & Laura, Finance Department
The Section Head was off for a few weeks due to sickness and the three ladies took on extra responsibilities, cancelled holidays, dealt with new schemes that needed setting up and ensured that the departments work didn’t fall behind.
Excellent example of Leading by Example and taking Personal responsibility.
Jak, Commercial Services
FBN had to cancel a job for a customer due to one of the other members of the team being taken ill and unable to attend. The customer had taken a days off holiday and waited a month for their appointment - Jak was on a day off and had planned to watch his son in his sports day. So that the customer didn’t have to waste a day’s holiday, Jak cancelled his holiday and attended the appointment at the customer’s home. Behaviour was taking initiative and personal responsibility.
Dave, I.T. Department
Very passionately talked about the Claims Centre Review Project – focusing on IT projects and system improvements – the potential and improved impact in technology, our customer journey and experience, making easier our Customer Service Administrator experience working with systems and processes – got the HR team very excited about what will be delivered – and amazing that we have that capability internally – a great Claims Review Champion! Behaviour was Generating Energy and Enthusiasm.