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What does it mean to be a Castelan Group employee?

Castelan is a progressive company. We are always striving to improve the way we work and the products and services we provide. As such, we are pleased to hear from individuals who would like to join us and can make a positive contribution to our development.

Team Culture
From company sponsorship for our major events to individual fundraisers held by the team, Castelan’s backing has been enthusiastic, frequent – and very much appreciated. - Simon Angear, Weston Hospicecare
We are delighted to have had the support of Castelan for the last two years, not only with staff fundraising to support our Sponsor a Nurse scheme, but also through their ongoing gift in kind support repairing some of our furniture at Charlton Farm. - Amanda Gallagher, Children’s Hospice South West

Our Culture

We want to be the recognised experts in providing innovative insurance and product service solutions across a wide range of market sectors.

Our belief in respect, professionalism, integrity, honesty and trust form our values, which drives our behaviour and is continuously enforced by our own ground rules of respect, commitment and accountability, resulting in world class customer care and innovative tailored solutions.

Our current behaviour champion:

Tracy, Sewing Machinist

Tracy always goes above and beyond to make sure jobs are done, she always offers help to others whilst doing her own work and general housekeeping within the unit. She will always stay behind and put in extra time to ensure jobs are completed and out on time.

Other great examples:

Rob, Network Deployment Team

During the snow fall, Rob managed to get into work travelling from Highbridge to ensure that he routed and deployed work for Saturday and Monday meaning we didn’t lose any revenue due to the weather. Proving that he takes personal responsibility for his work!

Liam, Furniture Care Technician, Ireland

Liam was on annual leave and had been issued a job in Donegal by accident. With no quibble or complaining he just did the job.

Due to another technician on long term sick, Liam has mostly been on his own covering Northern Ireland with some consistently long days. Liam won this for achieving all 7 behaviours.

Sharon, Sandra & Laura, Finance Department

The Section Head was off for a few weeks due to sickness and the three ladies took on extra responsibilities, cancelled holidays, dealt with new schemes that needed setting up and ensured that the departments work didn’t fall behind.

Excellent example of Leading by Example and taking Personal responsibility.

Jak, Commercial Services

FBN had to cancel a job for a customer due to one of the other members of the team being taken ill and unable to attend. The customer had taken a days off holiday and waited a month for their appointment - Jak was on a day off and had planned to watch his son in his sports day. So that the customer didn’t have to waste a day’s holiday, Jak cancelled his holiday and attended the appointment at the customer’s home. Behaviour was taking initiative and personal responsibility.

Dave, I.T. Department

Very passionately talked about the Claims Centre Review Project – focusing on IT projects and system improvements – the potential and improved impact in technology, our customer journey and experience, making easier our Customer Service Administrator experience working with systems and processes – got the HR team very excited about what will be delivered – and amazing that we have that capability internally – a great Claims Review Champion! Behaviour was Generating Energy and Enthusiasm.

Castelan Carnival
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Are you a good fit for Castelan? Watch this video to find out.

Want to know more? Scroll down!

If you would like to work with Castelan, we encourage you to keep going down this page to find out much more about the working environment and the type of experience or knowledge you need, or whether one of our trainee programmes would offer you the chance to become an expert in your chosen field.

What to expect

  • Individuals new to the workplace, or with little hands on experience, learning on the job through bespoke induction and training plans or being supported under a recognised National Apprenticeship Standard
  • Experienced employees sharing best practice and knowledge from other workplaces and / or industries helping to shape, influence and develop how we approach our working practices, structure our workflows and grow our business
  • Highly qualified individuals who have been appointed over time to strategically influence our direction, culture or expertise in an area of work we are passionate about – for example customer, people, compliance and regulation

What our people have in common

  • Working within a wider team passionate about our values and vision who want to be on the journey of success and growth for Castelan
  • Receive tailored and bespoke support, training and qualifications to ensure they remain knowledgeable, an expert or confident in their chosen career path
  • Driven by solutions to improve customer journeys, enhancing our ways of working and how we use our technology and develop new ideas to diversify our business
  • Want to work in a culture which celebrates the hard work and role modelling of our people bringing to life our culture and value
Brainstorming
Castelan has a strong culture to invest in their employees and support their training and development though a variety of apprenticeship programmes. - Liz Painter, Weston College

Training & Apprenticeships

We are currently supporting several apprenticeship schemes in partnership with Weston College, Didac and Ball Hill Farm. Our current schemes include:

  • Customer Service
  • Business Admin
  • Accountancy
  • Traditional Upholstery Training
  • Furniture Manufacturer
  • Team Leading
View stories from our staff
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View our vacancies

Click on the button below to be taken to our careers portal, where you can view the available vacancies and apply online.

View vacancies

Want to know more about us?

If you’d like to know more about Castelan, please have a look at our about page, which contains a more in-depth look at our company, our values and our mission.

Find out more

Have a question?

If you have a question, or wish to enquire about one of our vacancies, please contact Katie Dominy on 01934 423 304 or use the contact form in the link below.

Get in touch

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