Are you a policy holder and wish to make a claim?Make a claim

Row of Vans

Terms & Conditions

Welcome to our website at www.castelangroup.com (the 'website'). The website is provided by Castelan Group, a company registered under number 07637133 in England and Wales and whose registered office is at Alpha House, Sunnyside Road North, Weston-Super-Mare, North Somerset, BS23 3QY ('Castelan', 'us', 'we' or 'our' for short) 'You' and 'Your' means you as the user of our website.

Acceptance of agreement

These terms and conditions ('Terms and Conditions') govern your use of the website and the sale and supply of all products, services and information via the website. By accessing the website, You agree to these Terms and Conditions. If You do not agree to these Terms and Conditions, You should not use the website. You should read all the Terms and Conditions prior to using the website. You should also save and/or print out a copy of these Terms and Conditions for future reference.

These terms and conditions, together with the privacy policy shall be collectively referred to as the 'Agreement'. This Agreement constitutes the entire agreement between You and us. If You are uncertain about any of its terms, contact us or write to us at the address set out above and we shall try to respond to Your query as soon as possible.

Changes to this agreement

We may make changes to the terms of this Agreement from time to time. Please review these Terms and Conditions regularly to ensure You are aware of any changes made by us.

Accessing our website

Access to our website is permitted on a temporary basis and we reserve the right to withdraw or amend the service without notice. Access to our website is dependent upon availability of the worldwide web and we accept no responsibility for Your inability to access our site arising out of circumstances beyond our reasonable control.

We have the right to disable Your access to our website at any time if, in our opinion, you have failed to comply with any of the provisions of this agreement.

Reliance on information posted

Commentary and other materials posted on our website are not intended to be advice and should therefore not be relied upon as being advice. To the fullest extent permissible by law, we disclaim all liability and responsibility arising from any reliance placed on such information and all terms, representations, conditions or warranties that might otherwise be implied in this Agreement are hereby excluded.

Linking to our website

You may link to our home page, provided You do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. You must not link to our website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, the copyright notice, or other information published on the website. Our website must not be framed on any other

Limited licence

Subject to the terms of this Agreement, we grant You a non-exclusive, non-transferable, revocable, limited right to access, view, and print out one copy of this website and all data, information, software graphics, images, text, posts and other content on the website, ('Materials') on a single device strictly in accordance with this Agreement.

You may only view, print out and use the website and the Materials for Your own personal, non-commercial use. We expressly reserve all intellectual property rights in and to the website and the Materials and Your use of the website and Materials is subject to the following restrictions. You must not (a) remove any copyright or other proprietary notices contained in the Materials; (b) modify the Materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose; (c) transfer the Materials to any other person; (d) use any Materials from the website in any manner that may infringe any copyright, intellectual property right, proprietary right, or property right of ours or any third parties; or (e) reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this website and/or the Materials in any way; without our prior written consent.

Third party sites and content

The website and/or the Materials may contain links to third party websites. If You decide to visit any third party site, You do so at Your own risk. We are not responsible for the content, accuracy or opinions expressed in such websites. Links do not imply that we or this website, is affiliated or associated with such sites. Third party content may appear on the website or may be accessible via links from the website. We are not responsible for and assume no liability for such content.

Exclusions and disclaimers

To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this website, the Materials and/or all products or services supplied by us in connection with this website.

We shall not be liable under this Agreement for any indirect, special, incidental or consequential damages whether based on breach of contract, breach of warranty, tort (including negligence) or otherwise, even if advised of the possibility of such damages.

The materials on this website may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the Materials. Any reliance on any such opinion, statement, or other information shall be at Your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any portion of the website and to make any changes to the features, functionality or content of the website at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content on the website.

We do not represent or warrant that the website will be error-free, free of viruses or owner harmful components, or that defects will be corrected.

Our liability

Nothing in this Agreement shall exclude our liability for: (a) death or personal injury arising through negligence; (b) fraudulent misrepresentation; and/or (c) anything else that cannot be excluded or limited by us under English law.

Our aggregate liability in connection with any claim arising out of or relating to the website, the Materials and the products and/or services provided in connection with the website shall be limited to the amount paid by You in relation to the subject matter of the claim.

You shall compensate and hold us and our partners, affiliated companies, agents, officers, directors, employees harmless against all liabilities, losses, claims and expenses, including reasonable legal fees, incurred by the same in connection and/or arising out of Your breach of the terms of this Agreement

Legal compliance and applicable law

You shall comply with all applicable laws and regulations in England and Wales in connection with Your use of the website and the Materials that appear on it.

The laws of England and Wales shall apply to this Agreement and this Agreement shall be interpreted under English law. Any dispute arising from this Agreement shall be subject to the non-exclusive jurisdiction of the English courts.

Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the website is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under this Agreement shall survive any termination of this Agreement.

Contact us

If you have any concerns or queries about material that appears on our website please email us.

Nothing in this Agreement shall affect your statutory rights. Thank you for visiting our website.

Want to know more about us?

If you’d like to know more about Castelan, please have a look at our about page, which contains a more in-depth look at our company, our values and our mission.

Find out more

Have a question?

If you have a question, or wish to enquire about one of our services or products, please contact us on 0370 320 3333 or use the contact form in the link below.

Get in touch

By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first and third-party cookies on your device to enhance site navigation and analyze site usage. Find out more about our cookie policy.

By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first and third-party cookies on your device. View our Cookie Policy.

Cookie Preference Settings

Close

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Always Active

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies Used

  • Current session: CraftSessionId
  • Cookie Preferences: ccSitePreference
  • Form security: CRAFT_CSRF_TOKEN

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies Used

  • Analytics Cookies: _gat, _ga, _gid, _utma, _utmb, _utmc, _utmt, _utmv, _utmz

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies Used

  • reCaptcha Cookies: NID