Are you a policy holder and wish to make a claim?Make a claim

Carpet cleaning

Carpet & Furniture Cleaning

Carpets and upholstered furniture such as sofas and chairs often suffer from stains, soiling and dirt, causing them to look worn and many procurement teams will go down the costly route of replacement when this is not always necessary.

Our specialist cleaning service can rejuvenate carpet and furniture that looks ready for the scrapheap, so before you buy new, why not ask us for our expert opinion?

Find out more


Bathrooms are one of the biggest reasons for negative feedback on social media regarding a stay in a hotel or visit to a restaurant and a major factor for a guest not returning. A dirty, worn, stained, mouldy or tired looking bathroom irritates guests because this is in their personal space and cleanliness is everything.

If this requirement for cleanliness is not met, guests get upset and take to social media.

Find out more
Hotel Bedroom


A hotel bedroom needs to be a place of comfort, relaxation and gives a feel of home from home. If your rooms suffer from unsightly heat rings and water marks on the room’s desk and kettle areas, or the headboard has a build-up of hair product staining, or the upholstery is ripped, soiled and lacks fillings, then all these things are a visual negative for the guest.

Many guests will not complain to the hotel directly, but will pass this information on via word of mouth or via social media.

Find out more


Your upholstery is not just a visual asset that delivers a first impression within your establishment but an important day to day tool for guest relaxation.

If your upholstery is lacking filling or generally looking tired and dated, this can affect your footfall and turnover. Our contract furniture repair, restoration and refurbishment programme for your upholstery is here to assist in making your product comfortable, eye catching and will aid in rejuvenating your communal areas.

Find out more
Planning & Building

Retail Build: Furniture & Lighting

Your furniture and any associated lighting has to look the part to reflect your image, your reputation and your brand. However, they both also have to be robust, safe, practical and work correctly.

Let us collect, deliver, build, install and maintain your furniture – including any integral or gantry lighting – and you can be sure yours will do you proud.

Find out more


Many items of wooden contract furniture suffer from various types of damage. Bars suffer lacquer loss due to citric acid in fruit and black water staining due to spillages and tables encounter chips, gouges, heat rings and water marks. Drinks areas within hotel bedrooms also suffer heat rings and water marks, not to mention the damage caused by suitcases, computer carriers and even bottle tops that are opened on casegoods etc - the list is endless.

Find out more
Bespoke bench builds

Contract Furniture Supply

Castelan are able to procure furniture, flooring, cabinet and work surfaces to suit your business in any sector. From bespoke seating areas to partition walls, room dividers or even false fireplaces, we can plan and source the perfect furniture and materials for any situation you may need. A bespoke and made to measure service means you will have exactly what you need for your business. Our flexible services can be used for a single item or multiple projects, all while remaining cost effective.

Find out more

Furniture Care Network

Our Furniture Care Network is the UK’s pre-eminent provider of furniture care providing a national service for consumers and business. Every one of our highly skilled technicians is chosen with care for their professionalism and customer service work ethic and trained to the highest level.

Find out more

Furniture Care Centre

Our Furniture Care Centre provides a professional commercial and warranty service to our clients catering for a variety of re-upholstery, restoration or renovation needs. Our highly skilled workforce will ensure key SLAs are met and client services to their customers have little impact or delay.

Find out more
Marks & Spencer Logo
Castelan have proved to be extremely effective at managing the process and costs, upholding our brand values of excellent customer service. Paul Wright, Operations Manager
SofaSofa Logo
Both product and service are excellent and most importantly whenever a customer issue arises Castelan have always worked with us to reach a speedy and satisfactory resolution for the customer. Lloyd Ridgwell, CEO
Sterling Furniture Group Logo
Sterling Furniture Group has been a partner with Castelan since 2013. They provide us with a very good standard of service and, most importantly, to our customer. They maintain the relationship well and work hard to ensure they meet the objectives of our organisation Mark Gibson, Head of Customer Experience
Leekes Logo
Castelan (and formerly HomeServe and Regency) have provided our customers with an excellent service for the last 22 years. Their team are highly committed and are willing to go above and beyond when called upon to provide an effective solution when we come across difficult cases. I would have no hesitation in recommending them to other retail businesses. Peter Martin, Store Operations Director
Argos Logo
Home Options Logo
Working with Castelan within the insurance claims market has made a significant difference to our business producing clear cost saving for our clients, evidenced throughout our relationship. When it comes to restoration opportunities there are many who talk savings, Castelan have shown us a cost effective restoration solution is achievable. Helen Page, Client Operations Manager

Meet the Team

Come and find out more about the wonderful and dedicated people who make the heart of our company.

Find out more

Want to know more about us?

If you’d like to know more about Castelan, please have a look at our about page, which contains a more in-depth look at our company, our values and our mission.

Find out more

Have a question?

If you have a question, or wish to enquire about one of our commercial services, please contact Rob Jackson on 0330 024 0433 or use the contact form in the link below.

Get in touch

Our use of cookies

We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. We won't set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, view our Cookie Policy.

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Show cookies used

  • Current session: CraftSessionId
  • Cookie Preferences: ccSitePreference
  • Form security: CRAFT_CSRF_TOKEN

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Show cookies used

  • Analytics Cookies: _gat, _ga, _gid, _utma, _utmb, _utmc, _utmt, _utmv, _utmz

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Show cookies used

  • reCaptcha Cookies: NID