After selling a furniture product, the next most important thing for a business or a customer is that it stays delivered and any issues are resolved efficiently and professionally. Castelan, through its Furniture Care Network, offer a range of services that help prepare product for sale and resolve any pre or post-delivery concerns. We are considered to be the leading service provider in the furniture care sector and are trusted by the leading names to deliver a first class solution.
First year and ‘in guarantee’ service
Our clients consider us to be an extension of the service they offer their customer. Whatever the length of guarantee you offer, Castelan stand ready to deliver you service commitments. Through our Furniture Care Network we offer exceptional quality furniture care to British Standard service specification on:
Fabric Upholstery
Leather Upholstery
Recliner Furniture
Cabinet Furniture
Beds and Mattresses
Bedroom Furniture
When furniture gets delivered, our goal is to make sure it stays delivered.
Pre-delivery and Quality Assurance services
When things don’t quite go to plan it can mean that it is not possible to fulfil the delivery of a furniture purchase. Castelan offer a complete pre-delivery resolution that can include individual items or large volume at centralised locations. Our experienced Technicians are fully equipped to resolve issues and report on any common faults that they find. This process of Quality Assurance has saved our clients and their customers both time and money and means the product is delivered in line with expectations.
Manufacturing Fault Resolution
Transportation Damage
Product Upgrades
In-depth Fault Analysis
Insightful Management Information
Insurance Services
Our experience of claims handling over many years makes Castelan a natural fit for our clients in the insurance sector. The business is designed with the flexibility to meet our customers exact needs as we know that ‘one size fits all’ does not always work. Our full service offering across all furniture types and repair formats as well as offering national coverage means we are ideally placed to deliver your insurance solution.
Web based service portal for live reporting
Market leading hand held technology in the field
Report and validation service
Repair and restoration service
Full UK coverage
Comprehensive Management Information
Flat Pack Assembly
There’s not a flatpack furniture problem our expert assembly technicians haven’t already solved. We’ve done just that for customers right across the UK, in all sorts of sectors and all sorts of business places. Our assembly service can either be provided to you and your business or to your customer meaning no-one needs to be daunted by the prospect of building their furniture. Our skilled technicians can be a great addition to your service offering on flatpack furniture and enable the successful sale and fulfilment of this valuable product offer.
Full UK coverage
Reduced product returns
Retail add on or;
Inclusive service
Furniture Care Network
Our Furniture Care Network is the UK’s pre-eminent provider of furniture care providing a national service for consumers and business. Every one of our highly skilled technicians is chosen with care for their professionalism and customer service work ethic and trained to the highest level.
Our Furniture Care Centre provides a professional commercial and warranty service to our clients catering for a variety of re-upholstery, restoration or renovation needs. Our highly skilled workforce will ensure key SLAs are met and client services to their customers have little impact or delay.
Castelan have proved to be extremely effective at managing the process and costs, upholding our brand values of excellent customer service.
Paul Wright, Operations Manager
Both product and service are excellent and most importantly whenever a customer issue arises Castelan have always worked with us to reach a speedy and satisfactory resolution for the customer.
Lloyd Ridgwell, CEO
Sterling Furniture Group has been a partner with Castelan since 2013. They provide us with a very good standard of service and, most importantly, to our customer. They maintain the relationship well and work hard to ensure they meet the objectives of our organisation
Mark Gibson, Head of Customer Experience
Castelan (and formerly HomeServe and Regency) have provided our customers with an excellent service for the last 22 years. Their team are highly committed and are willing to go above and beyond when called upon to provide an effective solution when we come across difficult cases. I would have no hesitation in recommending them to other retail businesses.
Peter Martin, Store Operations Director
Working with Castelan within the insurance claims market has made a significant difference to our business producing clear cost saving for our clients, evidenced throughout our relationship. When it comes to restoration opportunities there are many who talk savings, Castelan have shown us a cost effective restoration solution is achievable.
Helen Page, Client Operations Manager
Meet the Team
Come and find out more about the wonderful and dedicated people who make the heart of our company.
If you’d like to know more about Castelan, please have a look at our about page, which contains a more in-depth look at our company, our values and our mission.
If you have a question, or wish to enquire about one of our furniture care services, please contact Paul Owen on 07748 100 254 or use the contact form in the link below.
By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first and third-party cookies on your device to enhance site navigation and analyze site usage. Find out more about our cookie policy.
By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first and third-party cookies on your device. View our Cookie Policy.