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Furniture Care

First year and ‘in guarantee’ service

Our clients consider us to be an extension of the service they offer their customer. Whatever the length of guarantee you offer, Castelan stand ready to deliver you service commitments. Through our Furniture Care Network we offer exceptional quality furniture care to British Standard service specification on:

  • Fabric Upholstery
  • Leather Upholstery
  • Recliner Furniture
  • Cabinet Furniture
  • Beds and Mattresses
  • Bedroom Furniture

When furniture gets delivered, our goal is to make sure it stays delivered.

Leather Repair

Pre-delivery and Quality Assurance services

When things don’t quite go to plan it can mean that it is not possible to fulfil the delivery of a furniture purchase. Castelan offer a complete pre-delivery resolution that can include individual items or large volume at centralised locations. Our experienced Technicians are fully equipped to resolve issues and report on any common faults that they find. This process of Quality Assurance has saved our clients and their customers both time and money and means the product is delivered in line with expectations.

  • Manufacturing Fault Resolution
  • Transportation Damage
  • Product Upgrades
  • In-depth Fault Analysis
  • Insightful Management Information

Furniture Care Insurance

Insurance Services

Our experience of claims handling over many years makes Castelan a natural fit for our clients in the insurance sector. The business is designed with the flexibility to meet our customers exact needs as we know that ‘one size fits all’ does not always work. Our full service offering across all furniture types and repair formats as well as offering national coverage means we are ideally placed to deliver your insurance solution.

  • Web based service portal for live reporting
  • Market leading hand held technology in the field
  • Report and validation service
  • Repair and restoration service
  • Full UK coverage
  • Comprehensive Management Information

Flatpack Assembly

Flat Pack Assembly

There’s not a flatpack furniture problem our expert assembly technicians haven’t already solved. We’ve done just that for customers right across the UK, in all sorts of sectors and all sorts of business places. Our assembly service can either be provided to you and your business or to your customer meaning no-one needs to be daunted by the prospect of building their furniture. Our skilled technicians can be a great addition to your service offering on flatpack furniture and enable the successful sale and fulfilment of this  valuable product offer.

  • Full UK coverage
  • Reduced product returns
  • Retail add on or;
  • Inclusive service

Furniture Care Network

Our Furniture Care Network is the UK’s pre-eminent provider of furniture care providing a national service for consumers and business. Every one of our highly skilled technicians is chosen with care for their professionalism and customer service work ethic and trained to the highest level.

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Furniture Care Centre

Our Furniture Care Centre provides a professional commercial and warranty service to our clients catering for a variety of re-upholstery, restoration or renovation needs. Our highly skilled workforce will ensure key SLAs are met and client services to their customers have little impact or delay.

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Mark & Spencer Logo
Castelan have proved to be extremely effective at managing the process and costs, upholding our brand values of excellent customer service. Paul Wright, Operations Manager
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Both product and service are excellent and most importantly whenever a customer issue arises Castelan have always worked with us to reach a speedy and satisfactory resolution for the customer. Lloyd Ridgwell, CEO
Sterling Furniture Group Logo
Sterling Furniture Group has been a partner with Castelan since 2013. They provide us with a very good standard of service and, most importantly, to our customer. They maintain the relationship well and work hard to ensure they meet the objectives of our organisation Mark Gibson, Head of Customer Experience
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Castelan (and formerly HomeServe and Regency) have provided our customers with an excellent service for the last 22 years. Their team are highly committed and are willing to go above and beyond when called upon to provide an effective solution when we come across difficult cases. I would have no hesitation in recommending them to other retail businesses. Peter Martin, Store Operations Director
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Home Options Logo
Working with Castelan within the insurance claims market has made a significant difference to our business producing clear cost saving for our clients, evidenced throughout our relationship. When it comes to restoration opportunities there are many who talk savings, Castelan have shown us a cost effective restoration solution is achievable. Helen Page, Client Operations Manager

Meet the Team

Come and find out more about the wonderful and dedicated people who make the heart of our company.

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Want to know more about us?

If you’d like to know more about Castelan, please have a look at our about page, which contains a more in-depth look at our company, our values and our mission.

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Have a question?

If you have a question, or wish to enquire about one of our furniture care services, please contact Paul Owen on 07748 100 254 or use the contact form in the link below.

Get in touch

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