Are you a policy holder and wish to make a claim?Make a claim

Furniture Care

First year and ‘in guarantee’ service

Our clients consider us to be an extension of the service they offer their customer. Whatever the length of guarantee you offer, Castelan stand ready to deliver you service commitments. Through our Furniture Care Network we offer exceptional quality furniture care on:

  • Fabric Upholstery
  • Leather Upholstery
  • Recliner Furniture
  • Cabinet Furniture
  • Beds and Mattresses
  • Bedroom Furniture

In addition to the above resolution services, we provide an Independent Inspection service for these and the following items:

  • Kitchen Furniture
  • Kitchen Worktops

When furniture gets delivered, our goal is to make sure it stays delivered.

Leather Repair

Pre-delivery and Quality Assurance services

When things don’t quite go to plan it can mean that it is not possible to fulfil the delivery of a furniture purchase. Castelan offer a complete pre-delivery resolution that can include individual items or large volume at centralised locations. Our experienced Technicians are fully equipped to resolve issues and report on any common faults that they find. This process of Quality Assurance has saved our clients and their customers both time and money and means the product is delivered in line with expectations.

  • Manufacturing Fault Resolution
  • Transportation Damage
  • Product Upgrades
  • In-depth Fault Analysis
  • Insightful Management Information

Furniture Care Insurance

Insurance Services

Our experience of claims handling over many years makes Castelan a natural fit for our clients in the insurance sector. The business is designed with the flexibility to meet our customers exact needs as we know that ‘one size fits all’ does not always work. Our full service offering across all furniture types and repair formats as well as offering national coverage means we are ideally placed to deliver your insurance solution.

  • Web based service portal for live reporting
  • Market leading hand held technology in the field
  • Report and validation service
  • Repair and restoration service
  • Full UK coverage
  • Comprehensive Management Information

Flatpack Assembly

Flat Pack Assembly

There’s not a flatpack furniture problem our expert assembly technicians haven’t already solved. We’ve done just that for customers right across the UK, in all sorts of sectors and all sorts of business places. Our assembly service can either be provided to you and your business or to your customer meaning no-one needs to be daunted by the prospect of building their furniture. Our skilled technicians can be a great addition to your service offering on flatpack furniture and enable the successful sale and fulfilment of this  valuable product offer.

  • Full UK coverage
  • Reduced product returns
  • Retail add on or;
  • Inclusive service

Furniture Care Network

Our Furniture Care Network is the UK’s pre-eminent provider of furniture care providing a national service for consumers and business. Every one of our highly skilled technicians is chosen with care for their professionalism and customer service work ethic and trained to the highest level.

Find out more

Furniture Care Centre

Our Furniture Care Centre provides a professional commercial and warranty service to our clients catering for a variety of re-upholstery, restoration or renovation needs. Our highly skilled workforce will ensure key SLAs are met and client services to their customers have little impact or delay.

Find out more
Mark & Spencer Logo
Castelan have proved to be extremely effective at managing the process and costs, upholding our brand values of excellent customer service. Paul Wright, Operations Manager
SofaSofa Logo
Both product and service are excellent and most importantly whenever a customer issue arises Castelan have always worked with us to reach a speedy and satisfactory resolution for the customer. Lloyd Ridgwell, CEO
Sterling Furniture Group Logo
Sterling Furniture Group has been a partner with Castelan since 2013. They provide us with a very good standard of service and, most importantly, to our customer. They maintain the relationship well and work hard to ensure they meet the objectives of our organisation Mark Gibson, Head of Customer Experience
Leekes Logo
Castelan (and formerly HomeServe and Regency) have provided our customers with an excellent service for the last 22 years. Their team are highly committed and are willing to go above and beyond when called upon to provide an effective solution when we come across difficult cases. I would have no hesitation in recommending them to other retail businesses. Peter Martin, Store Operations Director
Argos Logo
Home Options Logo
Working with Castelan within the insurance claims market has made a significant difference to our business producing clear cost saving for our clients, evidenced throughout our relationship. When it comes to restoration opportunities there are many who talk savings, Castelan have shown us a cost effective restoration solution is achievable. Helen Page, Client Operations Manager

Meet the Team

Come and find out more about the wonderful and dedicated people who make the heart of our company.

Find out more

Want to know more about us?

If you’d like to know more about Castelan, please have a look at our about page, which contains a more in-depth look at our company, our values and our mission.

Find out more

Have a question?

If you have a question, or wish to enquire about one of our furniture care services, please contact Paul Owen on 0370 320 3333 or use the contact form in the link below.

Get in touch

Our use of cookies

We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. We won't set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, view our Cookie Policy.

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Show cookies used

  • Current session: CraftSessionId
  • Cookie Preferences: ccSitePreference
  • Form security: CRAFT_CSRF_TOKEN

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Show cookies used

  • Analytics Cookies: _gat, _ga, _gid, _utma, _utmb, _utmc, _utmt, _utmv, _utmz

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Show cookies used

  • reCaptcha Cookies: NID