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Arrange, Manage & Administer Product Schemes
Both product and service are excellent and most importantly whenever a customer issue arises Castelan have always worked with us to reach a speedy and satisfactory resolution for the customer. - Lloyd Ridgwell, CEO of SofaSofa

Arrange, Manage & Administer Product Schemes

It is vital that the administration of any insured scheme maintains the expectation of the product as sold at point of sale. From the confidence of secure underwriting through data management and the fulfilment of customer communications, we offer a solution at every stage. Our ability to manage all or part of your solutions for your scheme will leave you to focus on what you do best.

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Customer Engagement Platform
Our team of developers has a combined 100 years of experience in engineering quality software. I’m incredibly proud of the work to create the Customer Engagement Platform, especially the recent expansion across 10 European countries needing a multi-lingual site - Diane Davies, Head of IT Development

Customer Engagement Platform

Built entirely by our in-house team of developers, the Customer Engagement Platform delivers unique benefits and flexible solutions for keeping in touch with customers. It offers the ability to register a product, validate a guarantee, purchase an insurance policy, offer additional products and manage continual contact with the customer base. Customers are able to create an account and manage the policies and product, thereby creating a long term relationship with the customer

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Claims Handling
Castelan have proved to be extremely effective at managing the process and costs, upholding our brand values of excellent customer service. - Paul Wright, Operations Manager for Marks & Spencer
Sterling Furniture Group has been a partner with Castelan since 2013. They provide us with a very good standard of service and, most importantly, to our customer. They maintain the relationship well and work hard to ensure they meet the objectives of our organisation. - Mark Gibson, Head of Customer Experience

Claims Handling

All claims are handled within our own, UK based, claims and service centre. We think that’s important, it gives us the control to manage the process end-to-end and meet the promises that we make.

Those promises are also why we train our claim handlers to such high levels so they have the confidence to be calm, efficient and reassuring. Our claim handlers work to the mantra of ‘My Customer, My Responsibility”.

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Compliance

Compliance

Castelan believes that being regulatory compliant is instrumental to a consumer-centric and a competitive financial services industry.

Compliance with the Financial Conduct Authority’s and the Information Commissioner Office’s regulations forms an integral part of all Castelan’s decision making.

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Furniture Care Network

Our Furniture Care Network is the UK’s pre-eminent provider of furniture care providing a national service for consumers and business. Every one of our highly skilled technicians is chosen with care for their professionalism and customer service work ethic and trained to the highest level.

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Furniture Care Centre

Our Furniture Care Centre provides a professional commercial and warranty service to our clients catering for a variety of re-upholstery, restoration or renovation needs. Our highly skilled workforce will ensure key SLAs are met and client services to their customers have little impact or delay.

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Marks & Spencer Logo
Castelan have proved to be extremely effective at managing the process and costs, upholding our brand values of excellent customer service. Paul Wright, Operations Manager
SofaSofa Logo
Both product and service are excellent and most importantly whenever a customer issue arises Castelan have always worked with us to reach a speedy and satisfactory resolution for the customer. Lloyd Ridgwell, CEO
Sterling Furniture Group Logo
Sterling Furniture Group has been a partner with Castelan since 2013. They provide us with a very good standard of service and, most importantly, to our customer. They maintain the relationship well and work hard to ensure they meet the objectives of our organisation Mark Gibson, Head of Customer Experience
Leekes Logo
Castelan (and formerly HomeServe and Regency) have provided our customers with an excellent service for the last 22 years. Their team are highly committed and are willing to go above and beyond when called upon to provide an effective solution when we come across difficult cases. I would have no hesitation in recommending them to other retail businesses. Peter Martin, Store Operations Director
Argos Logo
Home Options Logo
Working with Castelan within the insurance claims market has made a significant difference to our business producing clear cost saving for our clients, evidenced throughout our relationship. When it comes to restoration opportunities there are many who talk savings, Castelan have shown us a cost effective restoration solution is achievable. Helen Page, Client Operations Manager

Meet the Team

Come and find out more about the wonderful and dedicated people who make the heart of our company.

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Want to know more about us?

If you’d like to know more about Castelan, please have a look at our about page, which contains a more in-depth look at our company, our values and our mission.

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Have a question?

If you have a question, or wish to enquire about one of our insurance services, please contact Paul Owen on 07748 100 254 or use the contact form in the link below.

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