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About us

Important Information

The Financial Conduct Authority ask us to report to them the percentage of complaints we close within 3 days and between 4 days and 8 weeks. This is the information you can see here. Details of the number of cases referred to the Financial Ombudsman Service can be found at the Financial Ombudsman website.

Table of figures for the period 1st October 2018 to 31st March 2019

Product Total Insurance & pure protection
Complaints closed within 3 days 677
Complaints closed > 3 days but within 8 weeks 789
Complaints closed > 8 weeks 2
Total complaints closed 1,468
Total Complaints upheld 757
Number of complaints per 1000 live policies 0.75
Number of complaints per 1000 policies sold 4.78

Want to know more about us?

If you’d like to know more about Castelan, please have a look at our about page, which contains a more in-depth look at our company, our values and our mission.

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Have a question?

If you have a question, or wish to enquire about one of our services or products, please contact us on 0370 320 3333 or use the contact form in the link below.

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