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If you’d like to know more about Castelan, please have a look at our about page, which contains a more in-depth look at our company, our values and our mission.
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Important Information
The Financial Conduct Authority ask us to report to them the percentage of complaints we close within 3 days and between 4 days and 8 weeks. This is the information you can see here. Details of the number of cases referred to the Financial Ombudsman Service can be found at the Financial Ombudsman website.
Table of figures for the period 1st April 2024 to 30th September 2024
| Product | Total Insurance & pure protection |
|---|---|
| Complaints closed within 3 days | 169 |
| Complaints closed > 3 days but within 8 weeks | 380 |
| Complaints closed > 8 weeks | 2 |
| Total complaints closed | 551 |
| Total Complaints upheld | 169 |
| Number of complaints per 1000 live policies | 0.41 |
| Number of complaints per 1000 policies sold | 2.8 |
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If you have a question, or wish to enquire about one of our services or products, please contact us on 0370 320 3333 or use the contact form in the link below.
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